This policy applies to GreenOLT subscriptions and remote-access add-ons bought from GreenOLT.
Free trial
A new company can use one OLT free for one calendar month. No payment is taken for the trial.
Cancelling
You can stop renewing at any time from the Billing page, or by writing to us. Your plan stays active until the end of the period you have paid for, then does not renew. Cancelling an unpaid invoice or an unpaid increase of OLT allowance costs nothing.
Refunds
Fees are for a service period that starts when payment is confirmed, so a payment for a period that has started is not refunded merely because you stop using the service.
We will refund in full:
- a payment taken twice for the same invoice, or an amount charged that is more than the invoice;
- a payment that succeeded but where we could not activate the plan or add-on you paid for, if we cannot fix it within a reasonable time;
- a payment made in error that you report promptly, before the service has been used.
How to ask, and how long it takes
Write to us
Email: support@greenolt.in
Address: West Bengal with your company name, the invoice number, the date and amount of the payment and the reason. We check the payment with PayU and reply with the outcome. Approved refunds are returned to the original payment method within 7–10 working days of approval; your bank may take extra time to show it.
Changing the number of OLTs
If you add OLT allowance during a paid period, you pay only for the remaining days of that period. A reduction takes effect from the next period.